Such incidents are very rarely heard of,and it should be nearly impossible for a product to be short of half of its content as during manufacturing and packaging,all our products would be measured for exact weight per bottle before being quality-sealed for freshness. Any bottles which are detected to deviate from the predetermined net weight will automatically be rejected and not proceed to the sealing phase.
We would like to apologize for any inconvenience caused by this highly unusual incident. Please know that we take such matter very seriously as we always make sure that the interest of our loyal customers and our brand reputation are not jeopardized by any external factors. Therefore,we hope for your patience and full corporation as our management and production team proceed with the full-fledge investigation procedure that is necessary for special cases as such. We will also be required to lodging an official report for investigation to determine the possible cause or any external human factors that might have contributed to the incident described by you.
Having said that,please provide us your personal particulars such as full name,address,and contact number for the above mentioned purposes. Please also kindly provide us with your email address in order for us to check for your purchase status in our system and do snap pictures of the faulty product in question and email it to us the soonest for further actions. We will also be conducting a complete investigation with the courier company to find out the exact weight of the parcel that was shipped to you. Thank you and have a pleasant day ahead.