onecare wellness
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Shipping and Delivery

We deliver to most of the international destinations. Please Select the Country where you wish to ship. If your delivery destination is not on the list please send us an email at [email protected] to clarify.

Delivery to United States

Option 1
DHL Express
(3-7 business days)
Delivery to your doorstep at
6th Mar 2019 (Estimated)
 
Express shipments are processed on the day of receipt provided we receive it before 12pm on business days. Your order should be with you in 3-7 business days.
We aim to process orders on the day of receipt provided we receive it before 12pm on business days (Monday - Friday, excluding weekends and public holidays). Orders placed on Saturdays, Sundays and Public Holidays will be processed the following business day. We aim to process and ship your order as quickly as possible, however, processing times may increase occasionally when there is especially heavy demand and around holiday dates.
When will I get my items?
The “Delivery” timeframe is an estimate of when your items will be delivered to your shipping address. This includes warehouse processing, or “Ships” timeframe, plus carrier delivery time. Once your items are shipped from our warehouse, you will receive a Shipment Notification email with carrier and tracking information.
What time will my order be delivered?
Deliveries are made between 8 am and 5 pm. You can check the estimated delivery date and carrier by visiting our online Self Service for the latest status of your order. Onecare Wellness and its carriers are unable to provide an exact time of delivery.
Signature on delivery
If you will not be at home to accept delivery of your product, consider shipping your product where someone you trust and able to sign for your package. For your convenience, you may opt to have your order delivered to your office address. If you choose this option, please include your company's name in the address.
I will not be home on the scheduled delivery date.
As our carriers require a signature on delivery, the carrier will leave a calling card if you are not at home. You can then contact the carrier directly to schedule a new delivery appointment or alternatively, amend your delivery address.
Can I have my parcel delivered to an address other than my home?
For your convenience, you may opt to have your parcel delivered to an alternative address such as your office address. If you choose to deliver to your office, please include the business name in the shipping address. Please note, if you choose this option, goods may be left with reception.
What happens if my delivery goes missing?
In case of any problems with your delivery, Onecare Wellness will be in direct contact with the carrier to resolve the issue as quickly as possible with as little inconvenience to you. We will make every effort to contact you and keep you informed of the progress of our investigation and where appropriate, deliver a replacement.
What if my order hasn't arrived in the estimated time?
If you're waiting to receive your parcel and you think it should have arrived by now: i. The delivery times listed above are from the time the parcel is dispatched, not from the time you place your order. So make sure you count the days from the dispatch date, not from the order date. Also, "working days" means Monday to Friday only, and doesn't include public holidays. ii. Check at your local post office or mail centre to see if they are holding it there for you. Sometimes the posties forget to leave a card to tell you to pick the parcel up. iii. If you are having the parcel delivered to work, check with your colleagues and with the mailroom to see if they have seen your parcel. iv. Check your order tracking to make sure the shipping address was correct. v. Done all the above, and still no parcel? Please email us on [email protected] with your order number and we'll look into it for you.
What happens if I'm not happy with the product I receive?
Any problems with items you receive must be reported to us within 30 days of receipt. We guarantee money back refund without question if you are dissatisfied in any way. Items must be returned in the original condition in which they were received.

Our site is aimed at customers who have already purchased and experienced the product. If you have ordered the wrong product, then you can still return for a full refund but please note that the items must be unopened and unused. If there is any defect in the product on receipt then it may be returned to us for a refund at that time.

Please contact our orders department at [email protected] before returning anything so we can inform you where to send and how to arrange the refund. Returned items will be refunded using the same method used to make payment for the order. Return postage will be reimbursed in case of damaged, defective or incorrectly sent items and will be credited using the same method used to pay for the order, or through store credit in special circumstances.
Customer Reviews from Facebook
Visit Our Facebook Page
All testimonials can be found at Cera-5™'s official Facebook page, all comments are from our satisfied customers with their real profile.
  • Cera-5™ customer review by Geneviere Love Ethan
    Geneviere Love Ethan
    I've been using Cera5 and AG Factor for a month now and I can see the difference it brings just only 3 days of consuming it. I see it helps to hydrate my dry skin especially when it helps curing out my eczema. It also helps to eliminate my fine and laughing lines as it helps to plump up my skin. Definitely would repurchase and spread the word out on this miraculous product.
  • Cera-5™ customer review by Catungal Katrina
    Catungal Katrina
    My skin is very thin and fragile so I have to be very careful in choosing products that I would use. I have tried a lot of skin regimen to improve my skin, especially on the elasticity issues. Somebody just recommends it and when I tried, I have noticed a good change in my skin. I intake Cera5 and AgFactor together for the start. I am convinced to continue taking it not only for my skin but for overall health benefits as well.
  • Cera-5™ customer review by Elleen Seol
    Elleen Seol
    I would highly recommend as a health booster but not cure as medication. I've tried for a month supply and the areas of dried skin due to hormonal changes during pregnancy did get a little better. However, do consult your gynae as mine said it was safe to take but not necessary. I'm a desperate patient. hehe. So far no side effects, would see if it affects baby, still monitoring. But till now, my gynae said my baby is healthy! (: I'm 7 months pregnant now, i'll continue with the supplements only after my confinement and breast feeding~
  • Cera-5™ customer review by Shâ Shäh Syáfìq Çhãtwìthyøū
    Shâ Shäh Syáfìq Çhãtwìthyøū
    Kamariah omar 48 singapore. The result have shown some improvement since the 2 months using the product. All the itchyness have reduce drastically and no side effect so far.My skin are very sensitive. the product have so far been very soothing.I highly recommended those with senstive skin or dry skin problem to try this product
  • Cera-5™ customer review by Heidi Chen
    Heidi Chen
    As a mother of 2 kids, I noticed my skin is getting worsen compare with those days. Sagging, yellowish, very dehydrated, and peeling sometimes. I seldom apply lotion cause I dislike the sticky/ oily touch left on my skin. Recommended by my sister, I have been taking Cera 5 for almost a month. I would say this is really amazing! No joke, my skin is silky smooth and moisture now. And I can't believe it could turn my skin pinkish from yellowish, this is what I always wish for. Cera 5 has become my daily essential now.
  • view more  (3)
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onecare wellness
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Safely delivered to you within 3-7 business days
United States - Expected delivery date is 6th Mar 2019
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