We are committed to ensuring that your information is secured. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
What we do with the information we gather
We require your information to understand your needs and provide you with a better service, particularly for the following reasons:
- Internal record keeping.
- We may use the information to improve our products and services.
- We may periodically send promotional mails about new products, special offers or other information which we think you may find interesting using the contact details which you have provided.
- From time to time, we may also use your information to contact you for market research and survey purposes. We may contact you by email, phone, fax, mail and/or any other mode of contact as we deem appropriate.
- We may use the information to customise the website according to your interests.
Who views your personal information
Cera5.com may share your personal information with affiliates that perform services for us, including but without limitation to those who fulfill orders, deliver packages, send postal mails and e-mails, analyse customer data, provide marketing assistance, process credit card payments, investigate fraudulent activity(ies), conduct customer surveys and provide customer service. They have access to personal information needed to perform their functions, but may not disclose your personally identifiable information to other parties for other purposes.
Please note that if you choose to share information about yourself in an open format, such as through a third party site like Facebook or in the user-generated content of our own website, we consider that information to be public information and NOT personal information.
Choice - Opt Out
If you receive any future e-mailings from Cera5.com, you may opt out of these mailings at any time by visit here
We accept the following forms of payment: Bank Transfer, Direct Deposit Over ATM Machine/Counter, Credit and Debit Card Payments or Paypal, Ipay88 and Western Union. Payment made cannot be refunded, it can only be converted into store credit.
Making a Purchase
The information you provide upon making a purchase includes general facts necessary for us to complete your order, for instance, your name, billing address, shipping address, e-mail address, phone number and credit card number. Your credit card number is privileged information and will at no time be shared with a third party, save and except for the authorised payment processing agents. Your credit card details will not be stored. Other information is stored and maintained in a secured location separated from this website.
Please note that upon submitting your testimonial, the information you provide including but without limitation to your name, age, gender, location, occupation and testimonial will be automatically used, published and/or shared on this website and other marketing materials as may be deemed appropriate by us without further reference to you.
Cera5.com ships with Pos-Laju and Pos Malaysia which we think is appropriate by referring to customer location and a tracking number will be provided via email, customer need to make sure the email being registered is valid to receive this notification.
All order will be dispatched the next day if ordered and paid after 10am, or the following day for orders after 10am. We will ship out orders from Monday to Friday. No deliveries on Saturday, Sunday and public holidays.
We are not responsible for incorrect postal addresses resulting in non-delivery of the goods. Please carefully check that you have entered the correct address. Shipping addresses cannot be changed after checkout, We are not responsible for items shipped to an incorrect address that is provided by the customer.
We accept pick-ups, please select self-pickup during checkout and visit us at our office address as stated in our Contact Us section.
Delivery time frame advertised is not guaranteed. The couriers we use operate on a 98-99% success rate. We're unable to take responsibility if the item is not delivered on time but we'll help to monitor and urge for timely deliveries. We may request additional information before processing and shipping orders whenever we deem necessary. In times of adverse weather conditions items may take longer than usual to arrive.
We shall process the refund once we’ve received the product and confirmed that it is in unused condition, in its original packaging, along with its original invoice, failing which refund may not be possible.