Yes, CERA5™ is perfectly safe to consume on a long-term basis as it is a natural food supplement made of 100% natural ingredients, and will not burden the kidneys or liver.
But it’s important to opt for lotion or moisturizer that’s made of natural ingredients and free of harmful ingredients that will not damage our skin and cause harm to health.
To complement CERA5™, please take a look at ORIQUE skincare products (https://www.onecarewellness.com/buy/ultramoist).
No worries, kindly provide your email, order number, and proof of payment to our Customer Support Team at [email protected]
Unfortunately, once you have successfully placed an order, we will not be able to make any further changes such as shipping method upgrades or change in quantities as your order might have been packed & ready to be collected by courier.
Please ensure that the information you entered is accurate. Once item(s) is/are shipped, Onecare Wellness will not be responsible for lost item(s) due to inaccuracy of address or contact information. You're required to contact the courier service provider for address amendment after the order is shipped.
We have multiple attractive deals constantly happening in our store! Do look out for all of the ongoing promotions on our store (https://www.onecarewellness.com/store) banners. We also offer tier discounts. So, the more you buy, the less you pay!
All orders are processed on business days: Monday - Friday, excluding Public Holidays.
Orders placed over the weekend will be processed the following working week and may take up to 7 working days to be delivered.
To track and check the status of your order, please click on ‘Trace Shipment’ attached in the Shipping Notification email.
You may also visit ‘My Account’ and click on ‘Orders' to check the status.
Please note that you need to be registered and logged into your account to view your online orders. Orders will not appear under 'My Account' if you checked out as a guest.
We accept the following payment options:
Credit Card & Debit Card
- Visa & Mastercard
- Choose to pay securely through PayPal using your debit card or credit card. Registration is free and easy. For more information, please visit www.paypal.com.
- Credit/Debit card
- Online banking
Maybank QR Pay
NETS QR Payment
Manual Bank Transfer (Only applicable for Malaysia and Singapore)
Yes. Cash on delivery is only available in West Malaysia (States available: Selangor, Kuala Lumpur, Pahang, Terengganu, Kelantan, Penang, Perlis, Perak, Negeri Sembilan, Melaka, Kedah, Johor Bahru).
Do note that there will be an additional service charge of RM15.90 per delivery.
Upon checkout, you may click on ‘How Would You Like To Order’ button and choose ‘Pay On Delivery’. Proceed to fill up your details as required. You will receive an acknowledgment email to confirm your order.
The reasons for such failure may be due to the use of a wrong card number or the card limit has been reached, etc.
In case of a transaction failure, we recommend to first try using an alternative credit card, or to give it another try with the same credit card again but at a later time as it may be due to technical issues with the server or Internet connection. Onecare Wellness has no control over such transaction refusal. If the payment still fails, you may contact your credit card company (Bank) to ascertain why the payment was declined.
You may opt for other payment options as well, via Bank Transfer or Cash Deposit.
For local shipping, shipping will take approximately:
East Malaysia: 2-14 business days
West Malaysia: 1-7 business days
To get the most up-to-date delivery information once your order has been shipped, please refer to the tracking information in the Shipping Notification email.
*Applies to in-stock items only. Please take note that Pre-order item(s) may take a longer time to receive. The dates provided are estimates and are subject to change.
*We do not take responsibility should the item(s) be delayed beyond our control such as, due to courier service delays, emergency, adverse weather conditions, or other environmental factors.
Yes, and if you are not available to receive the delivery, you may consider shipping your purchase to an address where you have someone who is available to collect on behalf of you.
Alternatively, you can have it delivered to your office address (please include the business name in the address details). Please note that your purchase may be left at the reception counter and we are NOT responsible for any parcel lost or misplacement.
Orders cannot be shipped to P.O. Box addresses.
1. Go to our official store here (https://www.onecarewellness.com/store).
2. Add your desired item(s) into the cart.
3. To view your items, click on the ‘Cart’ icon located at the upper right corner of the page.
4. Click on ‘Go To Cart’ and your order summary will appear for your review.
5. Fill in your details and Payment Option (Bank Transfer, Direct Deposit Over ATM Machine/Counter, Credit and Debit Card Payments, PayPal or E-Wallet) then click on ‘Confirm Your Order’ to proceed with the payment.
You will receive an Order Acknowledgement email to confirm your order shortly after you have successfully placed your order.
In case your payment is not successful, you will receive a Payment Failure Notification to inform you that your payment has failed and would suggest alternative payment methods that are available.
You may also visit our store at
No. 23-3, The Boulevard,
Mid Valley City, Lingkaran Syed Putra,
59200 Kuala Lumpur, Malaysia.
Kindly arrange for an appointment before your visit via Call or Whatsapp us (https://bit.ly/2TiCJLL) here, or do visit our website (https://www.onecarewellness.com/) for more contact information.
Please visit us during our business hour as below:
Monday - Friday : 10:30am - 4:30pm
Close on: Weekend and Public Holidays
If the tracking information for your parcel stated that it’s ‘delivered’, but you have trouble locating the delivered parcel:
1. Check with neighbours, family members, and colleagues.
2. Look around the delivery location.
3. Check for notice of attempted delivery.
4. Contact the courier company with your tracking information for further information.
If there are still no signs of the parcel after completing the above steps, kindly reach out to our Customer Support Team at [email protected] for further assistance.
Onecare Wellness is not responsible for any allergic reaction caused by any particular ingredients stated on our website and product’s package. However, we will provide a return alternative for one unit of the products purchased, should a medical report be provided as proof that our ingredients have caused the reaction.
Prior to purchasing/consuming/applying any Onecare Wellness and ORIQUE products, we highly encourage you to read through the ingredient list on our website and recommend having a good understanding of your skin and health condition or any allergies you might have.
Kindly refer to our return policies and its terms and conditions.
We will provide you a refund, should you receive damaged or incorrect item(s).
When your order arrives, please inspect the parcel and item(s) for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear and tear, however, if damage occurred to the item(s) in your shipment or you have received the wrong item(s), please contact our Customer Support Team at [email protected] immediately.
To assure prompt resolution, please retain the shipping box, packing materials and the damaged items for inspection by the carrier.
Kindly refer to our return policies and its terms and conditions here.
Kindly allow between 14-20 working days from the date we received your returned package for a refund, upon approval.
Kindly refer to our return policies and its terms and conditions here.