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What is the difference between CERA5™ ceramide and other ceramide supplements in the market?
CERA5™ contains ceramides derived from rice bran and rice germ that can be absorbed faster by the body for longer-lasting results. CERA5™ incorporates high-quality lychee seed extract in each capsule to enhance skin benefits for a more healthy, fair, and supple skin.
How long can CERA5™ effects last after I stop consuming?
The lasting effect of CERA5™ varies from individual to individual, depending on one’s lifestyle and diet choices. The complete turnover of skin cells typically takes about 30 days but as we age, it can take up to 30-60 days. Therefore, we would suggest continuing the consumption to maintain healthy skin results.
Is CERA5™ vegan/vegetarian friendly?
Yes, CERA5™ is a natural food supplement that is 100% derived from plant-based ingredients and does not contain any animal-derived ingredients.
Is CERA5™ suitable for individuals with a specific medical condition?
In such cases, any individual with a known or suspected medical condition should always consult his/her physician before taking any kind of supplement.
Does CERA5™ have any side effects?
CERA5™ rice ceramides are very safe and free from side effects as it is made of 100% safe and natural ingredients.
Is CERA5™ safe for long term consumption?

Yes, CERA5™ is perfectly safe to consume on a long-term basis as it is a natural food supplement made of 100% natural ingredients, and will not burden the kidneys or liver.

Will CERA5™ cause water retention?
No. CERA5™ strengthens the integrity of your skin barrier, protecting you from external threats and locks in skin moisture. Furthermore, water retention is caused by weak kidneys, not the amount of water you drink before sleeping.
Can I take CERA5™ and AG-FACTOR™ together?
Yes, it is the most loved combination. Our customers love to pair both CERA5™ and AG-FACTOR™ together for hydration and skin-brightening results. Just take 2 capsules of CERA5™ in the morning and 2 capsules of AG-FACTOR™ at night, daily. Best to consume 3-6 months for a plump and radiant skin complexion from head to toe.
What is the difference between CERA5™ and AG-FACTOR™?
CERA5™ and AG-FACTOR™ have different benefits, although they both have anti-aging effects. AG-FACTOR™ mainly beautifies the skin for a healthier and brighter skin tone. On the other hand, CERA5™ locks in skin moisture by strengthening the skin barrier for a smoother, more supple, and pinkish complexion. CERA5™ also treats excessively oily skin due to skin dehydration.
Is CERA5™ suitable for pregnant women and breastfeeding mothers?
Although CERA5™ is made of 100% safe and natural ingredients, it is advisable to consult your doctor before taking supplements of any kind.
Do I still need to apply lotion or moisturizer after taking CERA5™?
There is no harm to combine the use of topical beauty care with CERA5™. Both can be synergistic.

But it’s important to opt for lotion or moisturizer that’s made of natural ingredients and free of harmful ingredients that will not damage our skin and cause harm to health.

To complement CERA5™, please take a look at ORIQUE skincare products (https://www.onecarewellness.com/buy/ultramoist).
What other additional benefits can I get from consuming CERA5™?
Besides providing your skin the ultimate hydration, CERA5™ can also help to fight visible signs of aging, promote pinkish skin complexion, and reduce skin sensitivity. Hydration from the inside out also has additional health benefits to help keep your general health and bodily functions at peak performance levels.
Where does CERA5™ originate from?
CERA5™’s key ingredients are from Japan & the United States and approved by the US FDA and classified as GRAS (a food product) and is manufactured in a GMP Certified Facility in Malaysia.
Who is suitable to consume CERA5™?
Both females and males from age 11-65 are suitable to consume CERA5™, including people with hypersensitive skin, eczema, and psoriasis.
How long has this product been in the market?
CERA5™ has been in the market since 2014.
Is CERA5™ suitable for people with hyperthyroidism, asthma, diabetes or high blood pressure?
Yes, CERA5™ is safe for people with these existing conditions.
Since the Astaxanthin in CERA5™ already provides me with UV protection, will I still need to apply sunblock?
The amount of protection provided by CERA5™ is adequate for general day-to-day indoor activities. However, if you’re planning to be exposed to sunlight for long periods of time, then you will still need to apply sunblock for extra protection. We would recommend UltraShield (https://www.onecarewellness.com/buy/ultrashield) for protection against sunlight and environmental damages that are not covered by traditional sunscreens.
Does Astaxanthin in CERA5™ protect us from both UVA and UVB?
Under general condition yes, but not with overexposure to sunlight.
Does CERA5™ work for menopausal women?
Yes, CERA5™ works well for perimenopausal, menopausal, and postmenopausal individuals.
Is CERA5™ suitable for children aged 12 and below?
Yes, CERA5™ is safe for prepubescent children as well.
I made payment but did not receive a confirmation email.

No worries, kindly provide your email, order number, and proof of payment to our Customer Support Team at [email protected]

Can I make changes to or cancel my order once it's been placed?

Unfortunately, once you have successfully placed an order, we will not be able to make any further changes such as shipping method upgrades or change in quantities as your order might have been packed & ready to be collected by courier. 

 

Please ensure that the information you entered is accurate. Once item(s) is/are shipped, Onecare Wellness will not be responsible for lost item(s) due to inaccuracy of address or contact information. You're required to contact the courier service provider for address amendment after the order is shipped.

Can I get a discount/promo code for a first time purchase?

We have multiple attractive deals constantly happening in our store! Do look out for all of the ongoing promotions on our store (https://www.onecarewellness.com/store) banners. We also offer tier discounts. So, the more you buy, the less you pay!

How long is the order processing time?

All orders are processed on business days: Monday - Friday, excluding Public Holidays.



Orders placed over the weekend will be processed the following working week and may take up to 7 working days to be delivered.

How to check the status of my order(s)?

To track and check the status of your order, please click on ‘Trace Shipment’ attached in the Shipping Notification email.

 

You may also visit ‘My Account’ and click on ‘Orders' to check the status.

 

Please note that you need to be registered and logged into your account to view your online orders. Orders will not appear under 'My Account' if you checked out as a guest.

What forms of payment do you accept?

We accept the following payment options:

 

Credit Card & Debit Card




  • Visa & Mastercard



 

PayPal 




  • Choose to pay securely through PayPal using your debit card or credit card. Registration is free and easy. For more information, please visit www.paypal.com.



 

IPay88




  • Credit/Debit card

  • Online banking

  • E-Wallet:

    Boost

    GrabPay

    Maybank QR Pay

    MCash

    NETS QR Payment

    TNG E-Wallet



 

Manual Bank Transfer (Only applicable for Malaysia and Singapore)




  • CDM

  • Counter

Is Cash On Delivery available?

Yes. Cash on delivery is only available in West Malaysia (States available: Selangor, Kuala Lumpur, Pahang, Terengganu, Kelantan, Penang, Perlis, Perak, Negeri Sembilan, Melaka, Kedah, Johor Bahru).



Do note that there will be an additional service charge of RM15.90 per delivery.

 

Upon checkout, you may click on ‘How Would You Like To Order’ button and choose ‘Pay On Delivery’. Proceed to fill up your details as required. You will receive an acknowledgment email to confirm your order.

What if my payment has failed?

The reasons for such failure may be due to the use of a wrong card number or the card limit has been reached, etc. 



In case of a transaction failure, we recommend to first try using an alternative credit card, or to give it another try with the same credit card again but at a later time as it may be due to technical issues with the server or Internet connection. Onecare Wellness has no control over such transaction refusal. If the payment still fails, you may contact your credit card company (Bank) to ascertain why the payment was declined. 



You may opt for other payment options as well, via Bank Transfer or Cash Deposit.

How soon will I receive my items?

For local shipping, shipping will take approximately:



East Malaysia: 2-14 business days

West Malaysia: 1-7 business days



To get the most up-to-date delivery information once your order has been shipped, please refer to the tracking information in the Shipping Notification email. 



*Applies to in-stock items only. Please take note that Pre-order item(s) may take a longer time to receive. The dates provided are estimates and are subject to change.

*We do not take responsibility should the item(s) be delayed beyond our control such as, due to courier service delays, emergency, adverse weather conditions, or other environmental factors.

Will any signature be required on delivery?

Yes, and if you are not available to receive the delivery, you may consider shipping your purchase to an address where you have someone who is available to collect on behalf of you. 



Alternatively, you can have it delivered to your office address (please include the business name in the address details). Please note that your purchase may be left at the reception counter and we are NOT responsible for any parcel lost or misplacement.



Orders cannot be shipped to P.O. Box addresses.

How do I place an order?

1. Go to our official store here (https://www.onecarewellness.com/store).



2. Add your desired item(s) into the cart.



3. To view your items, click on the ‘Cart’ icon located at the upper right corner of the page.



4. Click on ‘Go To Cart’ and your order summary will appear for your review.



5. Fill in your details and Payment Option (Bank Transfer, Direct Deposit Over ATM Machine/Counter, Credit and Debit Card Payments, PayPal or E-Wallet) then click on ‘Confirm Your Order’ to proceed with the payment.



Successful Orders:

You will receive an Order Acknowledgement email to confirm your order shortly after you have successfully placed your order.



Unsuccessful Orders:

In case your payment is not successful, you will receive a Payment Failure Notification to inform you that your payment has failed and would suggest alternative payment methods that are available.

Are there any other order options?

You may also visit our store at



No. 23-3, The Boulevard,

Mid Valley City, Lingkaran Syed Putra,

59200 Kuala Lumpur, Malaysia.



Kindly arrange for an appointment before your visit via Call or Whatsapp us (https://bit.ly/2TiCJLL) here, or do visit our website (https://www.onecarewellness.com/) for more contact information.

 

Please visit us during our business hour as below:

Monday - Friday : 10:30am - 4:30pm

Close on: Weekend and Public Holidays

What if it was stated that the parcel was delivered, but I didn’t receive it?

If the tracking information for your parcel stated that it’s ‘delivered’, but you have trouble locating the delivered parcel:



1. Check with neighbours, family members, and colleagues.

2. Look around the delivery location.

3. Check for notice of attempted delivery.

4. Contact the courier company with your tracking information for further information.



If there are still no signs of the parcel after completing the above steps, kindly reach out to our Customer Support Team at [email protected] for further assistance.

What should I do if I had an allergic reaction to the product(s)?

Onecare Wellness is not responsible for any allergic reaction caused by any particular ingredients stated on our website and product’s package. However, we will provide a return alternative for one unit of the products purchased, should a medical report be provided as proof that our ingredients have caused the reaction.





Prior to purchasing/consuming/applying any Onecare Wellness and ORIQUE products, we highly encourage you to read through the ingredient list on our website and recommend having a good understanding of your skin and health condition or any allergies you might have.



Kindly refer to our return policies and its terms and conditions.

The items I’ve received are damaged/incorrect. What should I do?

We will provide you a refund, should you receive damaged or incorrect item(s).



When your order arrives, please inspect the parcel and item(s) for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear and tear, however, if damage occurred to the item(s) in your shipment or you have received the wrong item(s), please contact our Customer Support Team at [email protected] immediately.



To assure prompt resolution, please retain the shipping box, packing materials and the damaged items for inspection by the carrier.



Kindly refer to our return policies and its terms and conditions here.

How long will it take to receive the refund for my returned item(s)?

Kindly allow between 14-20 working days from the date we received your returned package for a refund, upon approval.



Kindly refer to our return policies and its terms and conditions here.

What is the difference between CERA5™’s ceramides and ceramides found in skincare products?
CERA5™ premium ceramides are processed specifically for oral consumption and are derived from rice stead of wheat. Multiple clinical studies show that rice-derived Ceramides are much more effective and easily absorbed compared to wheat-derived Ceramides. Unlike skincare products, which can only penetrate the first few layers of your skin, CERA5™ restores your ceramide levels from within to build total protection for a stronger skin barrier.
How long before I can see the wonderful effects of a smoother skin?
Some people have reported skin improvement in moisturization from 3 days onwards. For most individuals, it is more common to experience discernible results from 2-4 weeks onwards. The complete turnover of skin cells typically takes about 30 days but as we age, it can take up to 30-60 days. So it is advisable to take CERA5™ consistently for 3-6 months for the best results.
Do I still need to apply makeup when I am taking CERA5™?
While CEREA5™ will drastically improve the quality of your skin, making makeup optional, it is still perfectly fine for you to apply conventional cosmetic products to enhance your physical appearance while CERA5™ is already beautifying you from within.
Browse FAQs
Would I still need to use makeup after taking CERA5™?
While CERA5™ does improve the quality of your skin, makeup is entirely your choice to put on. Cera-5™ is perfectly safe to be used alongside conventional cosmetic products.
Can I take CERA5™ and SuperFIT-S™ (Morning Booster) together in the morning?
Yes, you can take the two together in the morning. All our products are made of natural ingredients and does not contain chemicals or drugs that may interact with each other. Plus, SuperFit-S™ works by inducing satiety or a sense of fullness, without interfering with your body's natural ability to absorb nutrients. Therefore, your body will still be able to absorb the full nutrient of CERA5™. However, it is advisable to consume CERA5™ with plain water and on an empty stomach for maximum absorption. Therefore, you should take CERA5™ first, before taking your morning booster before or during with breakfast.
Please tell me more about CERA5™?
CERA5™ is the ultimate ingestible skin moisturiser that allows you to moisturise every inch of your skin from the inside out. Unlike topical moisturisers that require a lot of time and effort to be applied yet promise very limited effects on only the surface of your skin,CERA5™ provides nourishments and hydration to your face and entire body in just a few seconds through two tiny capsules per day. It helps your skin to retain moisture by restoring the healthy moisture barrier function of the skin. It promotes multiple anti-aging benefits as it is rich in super antioxidant to defend your cells,and eliminate free radicals that could cause irreparable damage to both your skin and body,keeping your general health and bodily functions at peak performance levels. CERA5™ also protects and boosts your body's natural collagen,elastin,and hyaluronic acid,while promoting skin whitening by inhibiting melanin formation. As a result,you will obtain softer,fairer,healthier and younger looking skin that naturally glows from the inside,as well as stronger,shinier hair and nails.
I have read somewhere on the internet that one of the ingredients in CERA5™ - astaxanthin,might reduce calcium in the body. Is that true?
There are literature which may suggest that astaxanthin may lower serum calcium levels,but at a very microscopic amount that it is of no clinical importance at all,meaning that it can be safely consumed. Plus,there's no proven direct correlation between serum calcium concentration and calcium balance (body calcium content) as the two are largely independent variables. As a matter of fact,astaxanthin is highly beneficial to bone health,as it is a very powerful antioxidant that protects your bones. Astaxanthin is an especially potent anti-inflammatory,and it prevents chronic inflammation that can lead to osteoporosis. It is also known as the “Superman” of antioxidants,and it has the unique ability to neutralise free radicals and render them harmless again and again,without suffering damage to its own molecular structure. Most other antioxidants are eventually broken down by chemical processes in the body,but there is no such process that breaks down astaxanthin.
Hi. I just realize after purchasing 1 bottle of CERA5™ product and it contain Dextrin and Maltodextrin and other hidden ingredient. What Im trying to say is,does dextrin(doesn't say how much mg on the label) and maltodextrin 20mg in this product
As it is clearly stated on our packaging labels,each serving may contain only as low as 20 mg of maltodextrin,and an even lower amount of dextrin (as they are listed in descending order of predominance by weight). Generally speaking,blood sugar spikes are caused by foods with a high glycemic index(GI),but rest assured that even when put together,the quantity of the said ingredients in CERA5™ are literally way to low to cause sugar spike. In fact,dextrin which acts as fiber,is even beneficial for lowering the blood glucose level,amongst its many other health benefits.
When I open CERA5™ I found only 30 pills instead of 60 pills!
Good day! Thank you for bringing this singular incident to our attention. This is the first time that we have any reports of such nature. We take product quality control very seriously,so rest assured that we will do everything that is within our capability to get to the bottom of this.

Such incidents are very rarely heard of,and it should be nearly impossible for a product to be short of half of its content as during manufacturing and packaging,all our products would be measured for exact weight per bottle before being quality-sealed for freshness. Any bottles which are detected to deviate from the predetermined net weight will automatically be rejected and not proceed to the sealing phase.

We would like to apologize for any inconvenience caused by this highly unusual incident. Please know that we take such matter very seriously as we always make sure that the interest of our loyal customers and our brand reputation are not jeopardized by any external factors. Therefore,we hope for your patience and full corporation as our management and production team proceed with the full-fledge investigation procedure that is necessary for special cases as such. We will also be required to lodging an official report for investigation to determine the possible cause or any external human factors that might have contributed to the incident described by you.

Having said that,please provide us your personal particulars such as full name,address,and contact number for the above mentioned purposes. Please also kindly provide us with your email address in order for us to check for your purchase status in our system and do snap pictures of the faulty product in question and email it to us the soonest for further actions. We will also be conducting a complete investigation with the courier company to find out the exact weight of the parcel that was shipped to you. Thank you and have a pleasant day ahead.
Customer Reviews from Facebook
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All testimonials can be found at Onecare Wellness's official Facebook page, all comments are from our satisfied customers with their real profile.
  • Onecare Wellness customer review by Bheibhy Xing Conello II
    Bheibhy Xing Conello II
    I'd like to highly recommend this Praventac as I've consumed not even more than a month yet, but the result can be seen within weeks, my face now is totally free from the pimples, just that have the dark spot or scar only which i think need to use brightening to remove it. It really works! Now my face is much clearer thanks to Praventac. Will definitely order again for next 3 months supply.
  • Onecare Wellness customer review by Namfon Suwannarat
    Namfon Suwannarat
    Can see the result after 1 month , i will continue take it.
  • Onecare Wellness customer review by Hu Zair
    Hu Zair
    I was very skeptical at first (duhh, who’s not skeptical about these kinds of products), but with so many online reviews and since it comes from a legit company, I went with my gut and bought it. I’m glad I did! The improvements are obvious, you can see reduced whiteheads and blackheads and minimised pores, and pimples dont appear out of nowhere so often anymore (then again I dont really have severe acne condition either) but nevertheless, improvements can be seen after just a month of taking the products. Unfortunately I dont have before and after pics or pics with the products because you know, I’m just not one of ‘those’ people, but I’m telling you it works
  • Onecare Wellness customer review by Valerie Loh
    Valerie Loh
    Took Ag Factor for a month and am loving what i see...clearer skin !
  • Onecare Wellness customer review by Ica Nisa
    Ica Nisa
    Hi! Im already consume praventac for a month, and i satisfied with the result. I can see the difference of my skin-less pimple and intend to continue consume praventac for another month or more.
  • view more  (1041)
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