Sometimes shipments may be stated as ‘delivered’ before they actually arrive due to the courier’s tracking system error that is out of our control. Thus, in such cases, you do not have to worry as your parcel will most likely be delivered in 2-3 business days.
Should your parcel still not be delivered after waiting for 2-3 business days, please:
1. Check with neighbours, family members, and colleagues.
2. Look around the delivery location.
3. Check for notice of attempted delivery.
4. Contact the courier company with your tracking information for further information.
If there is still no sign of your parcel after completing the recommended steps above, kindly reach out to our Customer Support Team at [email protected] for further assistance.